01Support
IT support and helpdesk
A helpdesk staffed by engineers who know your setup, with a named owner on every ticket.
Remote and on siteContinuous monitoringPatchingAsset management
Talk to us about support
Managed IT / run it
Managed IT support
A complete outsourced IT department, or senior support alongside your team. UK-based engineers handle the helpdesk, monitoring, patching and Microsoft 365, with managed detection and response included on every managed plan.
ModelFull or co-managed
Included as standardMDR on every plan
Based inReading, Berkshire
Monitored and supported
MDR / as standard
Verified
ISO 27001 & 9001Certified by a UKAS-accredited certification body
Cyber EssentialsCertification body
Cyber Essentials PlusCertified
NCSC AssuredCyber Advisor
MicrosoftCertified Expert
CISSPHeld by Daniel McClure Fisher
MCIISChartered Institute of Information Security, Full Member, held by Daniel McClure Fisher
Cyber EssentialsAssessor, held by Daniel McClure Fisher
Managed IT / 01 · The proposition
What we take on
Hand us the whole of IT, or keep your own person or team and bring us in for the larger pieces of work and senior expertise when you need it. Either way one team is accountable, and security is included.
01Full or co-managed, your choice. A complete outsourced IT department, or support alongside your own people.
02Continuous monitoring and patching. We monitor, patch and maintain, so problems are cleared before they reach you.
03MDR included as standard. Managed detection and response runs on every managed plan, around the clock.
Managed IT / 02 · What we run
Managed IT services
Pick the parts you need, or hand us the lot.
02Modern work
Microsoft 365
Email, Teams, SharePoint and the rest of Microsoft 365, migrated, licensed and secured.
MigrationTeams and SharePointLicensingMFA and hardening
Plan a Microsoft 365 move
03Host
Cloud and hosting
Cloud, on-premises or a mix of the two, chosen for the workload, with UK-hosted options where data residency matters.
AzureVirtual desktopServer managementUK-hosted
Review your hosting
04Recover
Backup and disaster recovery
Backups verified with test restores, and recovery targets agreed up front.
Tested backupsRecovery planRTO and RPORansomware ready
Check your recovery plan
05Connect
Connectivity and telephony
Leased lines and broadband, secure Wi-Fi and firewalls, and VoIP telephony.
Leased linesSecure Wi-FiFirewallsVoIP telephony
Sort out connectivity
06Watch
Monitoring and maintenance
Devices, servers and services watched around the clock, patched, and kept healthy.
Continuous monitoringPatch managementHealth checksClear reporting
Explore monitoring and maintenance
+Secure it
Security, built in
Every managed plan includes MDR as standard. Cyber Essentials certification and incident response sit under Cyber Security.
MDR as standardCyber EssentialsIncident response
Explore Cyber Security
Managed IT · Ways to work with us
Full, co-managed, or switching provider
Hand us the lot, work alongside your own people, or move across from your current provider.
01Outsourced
Outsourced IT support
Hand over the whole function: helpdesk, infrastructure and security. An IT department without hiring one.
Full service deskInfrastructureMDR as standard
Explore outsourced IT
02Co-managed
Co-managed IT support
Keep your in-house team and add senior depth and out-of-hours cover. They keep the relationships.
Overflow and out of hoursVirtual CTOMDR as standard
Explore co-managed IT
03Switching
Switching IT provider
A controlled handover from your current provider, then rolling monthly agreements.
Controlled handoverPlanned to minimise disruptionRolling monthly
See how switching works
04Regulated
Managed IT for regulated industries
Managed IT, security and compliance for high-stakes sectors: ISO 27001, Cyber Essentials and NCSC assured.
ISO 27001Cyber EssentialsNCSC assured
Explore regulated managed IT
Managed IT / 03 · The service desk
One service desk, four levels
Escalation is defined, so the right person handles your problem rather than the first person free. IT support and helpdesk covers each level in detail.
L1
First line
Passwords, access, devices and email.
L2
Second line
Deeper troubleshooting across applications, networks and Microsoft 365.
L3
System administration
Servers, cloud, identity and infrastructure, patched and monitored.
L4
Architecture and advisory
Senior design and a virtual CTO for planning, scaling and modernising.
When it matters, a senior engineer takes the call. Incident response cross-cuts Cyber Security.
Managed IT / 04 · How it works
How onboarding works
Changing IT provider feels risky, so the move is planned step by step: a documented audit, a controlled handover with monitoring and MDR in place, day-to-day running by a named team, then regular reviews on performance, spend and security. See onboarding step by step.
Managed IT / 05 · The reassurance
UK-based, with response commitments in writing
We are a UK business, based in Reading and supporting clients across the country. Response commitments are agreed in writing as part of your plan, and we set out what they mean.
UK-basedA named UK teamEngineers who know your systems.
AgreedResponse commitments in writingSet out in your plan before you sign.
IncludedMDR as standardManaged detection and response on every managed plan.
Managed IT · Local coverage
Local IT support across Reading and the Thames Valley
We are based at Unit 6, 60 Portman Road in Reading, on site across Berkshire and into north Hampshire, and remote for clients UK wide.
Managed IT / 06 · The whole stack
Secure it, build it, prove it
Let us run it.
Book a consultation, or start with an audit of your IT, your spend and your risk. You will speak to an engineer.