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Your outsourced IT department, or senior support alongside your own team.
We run your agreed service: support, Microsoft 365, infrastructure, security and reporting. You keep visibility of the work, costs and decisions.
Reading, Berkshire. Supporting organisations across the UK.
Your service schedule records who does what.
Daniel McClure Fisher holds CISSP, MCIIS and Cyber Essentials Assessor credentials. Our team and credentials.
Keep the supported systems and subscriptions your business depends on. We review the estate and agree the service around your users, locations, suppliers and internal IT capability.
The service desk keeps ownership of each request, coordinates third-party suppliers and brings in senior engineers when needed. Your named account owner reviews the service, costs, risks and upcoming decisions with you.
Changes are proposed for a stated reason: security, reliability, supportability or cost. Responsibilities and additional work are agreed before they become part of the service.
The starting point is the responsibility you want us to take. We agree the systems, working hours and escalation routes in writing.
For an organisation that wants DSC to run its agreed IT function. Your people contact our service desk for help with devices, applications and access.
For an established internal IT team that needs capacity or specialist engineering. Your team keeps its priorities, approvals and agreed first-line responsibilities.
Engineering time, security responsibilities and any out-of-hours cover are defined in the service schedule.
Explore co-managed ITA manufacturer needed to replace ageing servers. We moved its files, Active Directory and business applications to hosted infrastructure, with VPN connectivity.
The business avoided capital outlay on replacement hardware. Its hosted systems are now monitored and maintained.
Read the manufacturing case studyChoose a complete managed service or agreed support alongside your team. The schedule records the systems, responsibilities and service window in scope.
Tenant management for an organisation that already relies on Microsoft 365, or a planned migration. We work with your IT team on identity, device policy, email, Teams and SharePoint.
Agree who approves changes, who administers the tenant and how licences, access and security settings are reviewed. Microsoft subscriptions are charged separately; the managed scope sets out the administration included.
Microsoft 365 management and projectsA helpdesk staffed by engineers who know your setup, with a named owner on every ticket.
Talk to us about supportCloud, on-premises or a mix of the two, chosen for the workload, with UK-hosted options where data residency matters.
Review your hostingBackups verified with test restores, and recovery targets agreed up front.
Check your recovery planLeased lines and broadband, secure Wi-Fi and firewalls, and VoIP telephony.
Sort out connectivityDevices, servers and services monitored continuously, with patching, health checks and investigation during the agreed service window.
Explore monitoring and maintenanceSecurity controls, MDR cover and response hours are agreed in your service schedule. Cyber Essentials certification and incident response sit under Cyber Security.
Explore Cyber SecurityThe service desk coordinates the people needed and retains ticket ownership. IT support and helpdesk covers each support level in detail.
Configured monitoring runs continuously. The standard service desk window is 9am to 5.30pm, Monday to Friday, excluding England and Wales public holidays. Human investigation, response targets and extended cover follow your agreed schedule.
Incident response is scoped with Cyber Security .
Document systems, subscriptions, suppliers, access, risks and the service you need.
Confirm responsibilities and response targets, coordinate the outgoing provider and put agreed monitoring and MDR in place.
Give your people the support contacts, escalation route and arrangements for starters, leavers and changes.
Your account owner brings performance, engineering work, spend, security and planned changes into regular reviews.
42 seconds · Silent explainer. From the first request to the monthly review.
See how the service desk, account owner and planned work fit together.
Managed IT. One accountable team.
We take responsibility for your supported systems, so your people know where to turn. Our service desk keeps ownership of each issue, including supplier escalations.
We keep systems updated. Where managed backup is included, we check backups daily and test restores monthly.
Changes, licences and growth are planned together.
Your named account owner brings the work, risks and next actions into a monthly report.
Cyber Essentials and Plus readiness can be included. Formal assessment is recorded separately, and certification depends on a successful result.
Dead Simple Computing. Let's make IT simpler. Talk to an engineer.
We are based at Unit 6, 60 Portman Road in Reading, on site across Berkshire and into north Hampshire, and remote for clients UK wide.
Planned IT changes sit within Run. When you need custom software, automation or integrations, our separate Build discipline takes on that project.
Tell us about your users, systems and internal team, and what needs to improve. We will set out the service responsibilities, coverage and a price for your scope.
Monday to Friday, 9am to 5.30pm.
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Hello, I am Ainsley, the AI assistant here at Dead Simple Computing. Ask me anything about managed IT, cyber security, software and AI, or governance and audit. I can also put you in touch with a person.
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