IT support and helpdesk
A helpdesk that actually answers, staffed by people who know your setup. From a quick question to a serious problem, you get a clear owner and a fix, not a ticket that disappears.
We run your IT so you do not have to think about it. A full IT department, or co-managed support working alongside your own team, proactive rather than break fix, with managed detection and response included as standard. UK based people who pick up the phone and fix things, often before you notice.
Some clients hand us the whole of IT and never think about it again. Others keep an internal person or team and bring us in to do the heavy lifting, cover the gaps, and add senior expertise on demand. Either way the work is proactive, the security is built in, and one accountable team owns the outcome.
The day to day services that keep a business working, delivered by one team to a genuine standard. Pick the parts you need, or hand us the lot.
A helpdesk that actually answers, staffed by people who know your setup. From a quick question to a serious problem, you get a clear owner and a fix, not a ticket that disappears.
Email, Teams, SharePoint, and the rest of Microsoft 365, set up and secured properly. As a Microsoft Certified Expert team we handle migration, licensing, and the security controls most providers leave switched off.
Cloud, on premise, or a sensible mix, chosen for the workload rather than the trend. We host, manage, and right size your servers and services in the UK, so cost and performance both stay under control.
Backups that are tested, not just configured, and a recovery plan that gets you working again fast when hardware fails, ransomware hits, or someone deletes the wrong thing. We agree your recovery targets up front.
Internet, networks, and business phones that stay up and work together. Leased lines and broadband, secure Wi-Fi and firewalls, and modern VoIP telephony, all managed by the same team that runs everything else.
Every managed plan includes managed detection and response as standard. When you need certification or incident response, the same team covers it under Cyber Security.
Not a queue of scripts. Our service desk works to defined standards and escalates cleanly, so the right person handles your problem, whether that is a password reset or the design of a new platform.
Changing IT provider feels risky, so we make the move boring on purpose. Here is how onboarding and ongoing support actually run.
We document your estate, your contracts, and where the risk and waste sit. You get a clear picture before anything changes.
We take over access in a controlled handover, put monitoring and MDR in place, and fix the obvious gaps first. No disruption to your team.
Proactive support day to day, with monitoring and maintenance running quietly in the background and a named team who know your setup.
Regular reviews on performance, spend, and security, with clear reporting so you always know where you stand and what comes next.
We are a UK business, based in Reading and supporting clients across the country. We will agree response commitments with you in writing as part of your plan, and we will be straight about what they mean. No call centre, no overseas first line, and no promises we cannot keep. The people who answer are the people who fix it.
Real accreditations and qualifications, held by the firm and by the people doing the work.
ISO 27001 & 9001
UKAS accredited
Microsoft
Certified Expert
Cyber Essentials Plus
Certified
Cyber Essentials
Certification body
CISSP
In house
MCIIS
Chartered institute
Cyber Essentials
Qualified assessor
5.0 rating
On Google
Once we run your IT, securing it, building on it, and proving it is compliant all get simpler, because it is the same accountable team. Many clients begin with a clear eyed audit, then let us take on the day to day from there.
Book a consultation or start with a no pressure audit of your IT, your spend, and your risk. We reply within one working day, and you will speak to an engineer, not a salesperson.
Hello, I am Ainsley, the assistant here at Dead Simple Computing. I built nothing today, but I am one of the governed AI assistants we build for clients. Ask me about managed IT, cyber security, software and AI, or governance and audit.
Ainsley is an assistant and can be wrong. For anything that matters you will speak to an engineer.