01Basingstoke
Basingstoke and surrounding parks
Basingstoke town centre, the Basing View business district and Chineham Business Park, on site from Reading for planned work.
Town centreBasing ViewBusiness parks
IT support for Basingstoke businesses, from our Reading-based engineering team.
We are an IT support company based in Reading at Unit 6, 60 Portman Road, supporting businesses across Basingstoke and North Hampshire. Planned on-site work across Basing View, Chineham Business Park and the rest of the town, with managed detection and response included as standard.
Managed IT / IT support Basingstoke
A service desk staffed by engineers.
We are based in Reading at Unit 6, 60 Portman Road, and our engineers attend site in Basingstoke for planned work. We are an appointed Cyber Essentials certification body and certified to ISO 27001 by a UKAS-accredited certification body, so we can take on regulated work. Those are the facts to check when you compare IT companies in Basingstoke.
- On-site support across Basingstoke and North Hampshire, with remote support nationwide when that is quicker.
- Engineers who answer the phone and know your setup.
- Cyber Essentials and ISO 27001 support in house, not subcontracted.
- Full or co-managed support, whichever fits your team.
01 · Where we cover
On site across Basingstoke and the Thames Valley.
02Hampshire
Wider Hampshire and North Berkshire
Andover, Odiham, Hook and the broader North Hampshire area, within reach for on-site work and regular visits.
AndoverOdihamHook
03Beyond
Thames Valley and nationwide
The wider Thames Valley and Berkshire, and remote support anywhere in the UK.
Thames ValleyReadingRemote UK wide
Basingstoke · What we see locally
What IT support in Basingstoke involves.
Basingstoke is in Hampshire rather than Berkshire, and it is not round the corner from us. Basing View, Chineham Business Park and the Houndmills area sit close to junctions 6 and 7 of the M3, which makes the town a straightforward run for planned on-site work.
The business mix is heavier on manufacturing, life sciences and back-office operations than the towns further north, and that changes the priorities. A manufacturer cares about the line not stopping. A life sciences operation cares about validated systems and an audit trail that will survive inspection.
So the trade-off is this. For Basingstoke we commit to planned on-site work and remote support, with response targets agreed in writing. If a business needs someone in the building within the hour, we will tell you that we are not the right fit.
02 · What local clients get
What we support.
From the helpdesk to the server room, we look after the whole estate for businesses across Basingstoke and Hampshire: unlimited helpdesk support, monitoring and patching, Microsoft 365, backup and recovery, connectivity, and security, from one local, accountable team.
DeskHelpdesk and on siteRemote and on-site support across Basingstoke and Hampshire.
WatchMonitoring and patchingMonitoring, patching and maintenance, running quietly in the background.
SecureMDR as standardManaged detection and response on every managed plan, with UK-based encrypted backups.
MoveSwitching providerA controlled handover: we audit the estate, agree a realistic timeline, then take over access with monitoring and MDR in place.
FAQ
Common questions
Where are you based, and which areas do you cover?
Our office is at Unit 6, 60 Portman Road, Reading, RG30 1EA. We provide on-site IT support across Basingstoke, Andover, Odiham, Hook, and North Hampshire. For clients further afield we provide remote support nationwide.
Do you offer on-site support, or only remote?
Both. A lot of issues are resolved fastest remotely, so we do that first. When a problem needs someone in the room, our Reading office means we can get an engineer out to you across Hampshire.
How quickly will you respond?
We agree response targets with you in writing as part of your plan. Critical issues are prioritised, and our Reading base means we can arrange on-site attendance across Basingstoke when something needs hands on.
How much does IT support in Basingstoke cost?
Managed IT support is £65 per user per month, excluding VAT, with endpoint and identity threat detection included as standard rather than charged as an extra. Volume discounts start at twenty users, and longer terms cost less. What you add to it, servers, firewalls, Wi-Fi, backup and certification, is priced as its own monthly line. See our pricing for the full rate card and what changes the figure.
We are switching from another provider. How long does that take?
It depends on the size and state of your estate, which is exactly what our initial audit establishes. We take over access in a controlled handover, put monitoring and security in place, and plan the move to minimise disruption for your team. We will give you a realistic timeline once we have seen what we are taking on.
Can you help with Cyber Essentials and compliance for Basingstoke businesses?
Yes. We are Cyber Essentials Plus certified and a Cyber Essentials certification body, and we are certified to ISO 27001 by a UKAS-accredited certification body, so we support businesses in regulated and high-stakes sectors. Preparation and formal assessment are distinct services, and we will tell you which one you need. See our cyber security services and governance and audit for the detail.
IT support in Basingstoke.
Book a consultation or call the Reading office. Part of our full Managed IT services.