Document Reference: DSC-QMS-POL-001
Version: 1.0
Effective Date: December 2025
Review Date: December 2026
Dead Simple Computing Ltd, trading as Dead Simple Computing and DSC – Cyber And Managed Services, is committed to delivering high-quality services across all areas of our business. We provide IT support, cybersecurity, compliance consultancy, and technology solutions to small and medium-sized enterprises, with particular expertise in supporting organisations in the defence sector.
We deliver quality across the full range of our services:
We are committed to:
1. Customer Focus
Understanding our customers’ businesses, challenges, and objectives. We tailor our services to meet specific needs rather than offering one-size-fits-all solutions. We communicate clearly and honestly about what we can deliver.
2. Service Excellence
Delivering reliable, professional services across all areas of our business. Whether resolving a support ticket, conducting a security assessment, or managing a compliance project, we aim for the same standard of quality.
3. Technical Competence
Maintaining the skills and knowledge required to deliver our services effectively. We invest in training, certifications, and staying current with evolving technologies and threats.
4. Security and Compliance
Practising what we preach. We maintain our own Cyber Essentials Plus certification, follow security best practices, and comply with all applicable legal and regulatory requirements including UK GDPR.
5. Accuracy and Honesty
Providing accurate assessments, realistic timelines, and honest advice. We do not oversell or make promises we cannot keep. If something is outside our expertise, we say so.
6. Continual Improvement
Learning from every engagement. We gather feedback, review our performance, and make improvements. When things go wrong, we analyse root causes and take action to prevent recurrence.
7. Documentation and Process
Maintaining documented processes for consistent service delivery. We keep accurate records of work performed, configurations managed, and decisions made.
8. Defence Sector Standards
Meeting the enhanced requirements of defence sector customers, including UK data residency, need-to-know access controls, and appropriate handling of sensitive information.
We set and measure quality objectives appropriate to each service area:
Support Services
Project and Consultancy Work
GRC and Certification Services
Security Assessments
Managed Infrastructure
All Services
Director is responsible for establishing and maintaining the Quality Management System, setting quality objectives, and ensuring adequate resources are available.
All Staff are responsible for understanding quality requirements, following documented processes, and contributing to continual improvement.
Dead Simple Computing Ltd operates a Quality Management System aligned to the principles of ISO 9001:2015. We are committed to maintaining and continuously improving our quality management practices.
This policy is reviewed annually, or following significant changes to our services, to ensure it remains appropriate and effective.
Approved by:
Daniel McClure Fisher Director Dead Simple Computing Ltd
Date: December 2024
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