Managed IT support is £65 per user per month, excluding VAT.
A £650 monthly minimum applies. Endpoint and identity threat detection and response are included in the published user rate. Your quote sets out the supported estate, service hours and responsibilities.
Standard rates · Revision 2026.10
Rates reviewed 27 August 2026 · All figures excluding VAT
Full responsibility for the agreed IT service, or capacity alongside your own team. Windows and macOS use the same published rate.
We run the agreed service and your people contact our service desk.
Your internal team retains first-line support. We add tooling and specialist capacity.
Configured infrastructure monitoring runs continuously. Endpoint detection and response (EDR), MDR arrangements, human response hours and escalation follow the agreed service schedule. Co-managed work can move to a fully managed arrangement through an agreed change of scope.
These items sit within the agreed managed fee. Microsoft subscriptions have their own charge; their administration is included.
Servers, virtual instances, firewalls, Wi-Fi, VPN, VoIP, mailbox, SharePoint and server backup, vulnerability scanning, additional mobile devices and DSCS Protect 365 have separate published rates.
DSCS Protect 365 is our managed Microsoft 365 security layer: zero trust Conditional Access, a SIEM we monitor and tenant MDR. The Microsoft licences underneath it remain separately charged.
View every unit rateMicrosoft 365 licences are supplied on our CSP agreement at Microsoft's current price, with no markup and the invoice shown. This covers Business Basic, Business Standard, Business Premium, Enterprise and Project plans.
Scheme fees, domain and certificate registrations, carrier charges and backup software licensing pass through at cost. Hardware is the exception: cost plus 8 per cent for procurement, tagging, warranty registration and asset records.
One-off certification assessments for organisations across the UK. DSC is an appointed Cyber Essentials and Cyber Essentials Plus certification body. You do not need a managed IT contract.
You complete the self-assessment. We review your answers against the scheme requirements.
Priced at the IASME scheme fee, with no additional DSC assessment charge. The fee is banded by organisation size.
Independent technical testing of devices and accounts against the same five controls.
Our Plus prices include the prerequisite Cyber Essentials certification. We agree the testing scope and price before work starts.
Certification follows a successful assessment. Preparation and remediation are optional, separately scoped work; assessment alone does not include fixing gaps. All published prices exclude VAT.
A gap analysis gives you written findings. Your team can make the changes, or we quote for NCSC Cyber Advisor implementation support. Preparation and formal assessment have separate responsibilities and records.
Cyber Essentials gap analysis: £950
Plus gap analysis: £1,500
One-off, excluding VAT
This monthly add-on is mainly for existing managed IT clients. We manage the agreed controls, remediation, evidence and annual recertification alongside your IT service. It is separate from the one-off assessment routes above.
Cyber Essentials from £85 per month; Plus from £265 per month, excluding VAT. IASME scheme fee included. Both are banded by headcount; a second entity in the same group is half price.
Remediation is included within the agreed managed scope. Certification and renewal depend on a successful assessment.
Defence requirement? Discuss DCC Level 1 readiness and your assessment requirements. We confirm the assessment route and availability for your scope before you book.
Custom software, automation, integrations and governed AI. Routine infrastructure changes sit within the Run service or a separately scoped IT project.
Every project starts with discovery: a written scope and a firm quote. The discovery fee is credited against the build if it proceeds. Otherwise, you retain the scope document.
Indicative starting figures, excluding VAT. Scope determines the quote. Work starts after you approve the written scope and price.
Define the requirement, review the evidence and agree the outputs. Advice, preparation and independent assessment have distinct responsibilities.
IT and security audits, compliance readiness and ISO 27001 programmes have published planning bands on the full rate card. The discovery process establishes the scope and a firm quote.
We agree the systems, evidence, interviews, report and follow-up work before starting.
The quote identifies the review or programme, deliverables, responsibilities, timescale and any implementation work. Ongoing evidence support is scoped separately.
We quote from these rates. The scope determines which lines apply.
Volume discounts are available from twenty people. Where a headcount band change lowers the calculated fee, you receive the lower figure.
Sites, firewalls, physical hosts and virtual instances have their own rates. We identify the supported estate in your quote.
The published rate-card window is 07:30 to 18:00 UK, Monday to Friday. Actual coverage follows your service schedule.
Coverage for a US or India working day and out-of-hours on-call are priced per organisation. On-call does not mean a continuously staffed desk.
Cyber Essentials, ISO 27001 or Defence Cyber Certification affects evidence work. Discounts are available for volume, longer terms and registered charities, confirmed in your quote.
We quote one fixed monthly figure after reviewing the estate and service requirements.
The rate card publishes response commitments and resolution targets. A service-down response is 15 minutes; P1 critical is 30 minutes.
Your service schedule confirms the applicable coverage, response commitments and any service credits. Configured monitoring runs continuously; human investigation and response follow the agreed hours.
Resolution depends on the fault and supplier dependencies. Targets are measured and reported monthly. The service-level clock pauses while awaiting your authorisation.
Response targets and credit termsRevision 2026.10, reviewed 27 August 2026. Your proposal starts from the rate card.
The managed fee covers the work agreed. Out-of-scope work is quoted before it starts.
The service desk is unlimited within scope. We identify chargeable additional work before starting it.
Licences, scheme fees, registrations and carrier charges pass through at cost. Hardware carries the published procurement markup.
Your quote sets out the term, notice period, scope and charges before you sign.
Per-user billing follows headcount. Volume discounts apply as you grow, with the agreed terms recorded.
£65 per user per month, excluding VAT, with a £650 monthly minimum. The agreed scope includes the service desk, endpoint and identity threat detection and response, continuous infrastructure monitoring, patching and Microsoft 365 administration. Servers, firewalls, Wi-Fi, backup and certification have separate rates.
The £650 monthly minimum covers establishing and maintaining the managed service. Where your team retains first-line support, co-managed IT starts from £22 per user per month, plus engineer time. A separately scoped project is another option. All figures excluding VAT.
No. macOS is £65 per user per month, excluding VAT, the same as Windows. Intune management of a covered user's primary device is included. Additional enrolled phones and tablets have a published per-device rate.
No markup. The licences themselves are charged separately at Microsoft's current price, with the invoice shown. Administration, provisioning, reclamation and plan changes are included in the per-user fee. Microsoft sets its subscription prices, so we confirm them with the quote.
The monthly figure is an optional add-on mainly for existing managed IT clients, from £85 per month, excluding VAT. It covers the agreed controls, remediation, evidence and annual recertification, with the IASME scheme fee included. For a one-off assessment, use the separate prices on the Cyber Essentials page. You do not need a managed IT contract.
Resolution depends on the fault, access and supplier dependencies. We publish targets and report performance. Your schedule sets the response commitments and any service credits; a resolution target is not a guaranteed repair time.
Discovery is £1,500 for 2 days, producing a scope and firm quote, credited against the build if it proceeds. Planning figures start at £2,000 for small automation, £5,000 for custom software and £15,000 for legacy modernisation, all excluding VAT.
These are the standard rates we quote from. Your written proposal confirms users, sites, systems, coverage and compliance requirements. All figures excluding VAT. Rates were reviewed on 27 August 2026.
Every published rate in one document: server and site charges, storage, joiners, leavers, engineering time, service levels and volume and term adjustments.
Use it with your IT lead, finance team or procurement process. The online version is also available to read.
Read the full rate card onlineRevision 2026.10
Rates reviewed 27 August 2026
Tell us your users, systems, locations and what needs to change. We will discuss the service and set out its scope and price.
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Enquiries: Monday to Friday, 9am to 5.30pm.
Service coverage is agreed separately.
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