When it matters most, you get the engineer, not the call centre.

Incident response is what we are known for. When something goes seriously wrong, a ransomware attack, a breach, a server down, a calm and senior responder takes control, contains the situation, restores the business, and gives you a clear account of what happened and how to stop it recurring. No script, no finger pointing, no waiting in a queue.

Verified
CISSPIn house MCIISChartered institute ISO 27001UKAS accredited Cyber EssentialsCertification body 5.0Google rating
Incident response / 01 · What it is

A team that knows your systems when it counts.

Incident response is what happens on the worst day: the rapid, expert handling of a security breach, an outage, or a data loss to limit the damage, get you working again, and learn from it. The difference is who turns up. With us you get a senior engineer who knows the work, taking ownership from the first call, not a first line agent reading from a script.

01Senior responderA calm, experienced engineer takes control, not a call centre script.
02Contain firstStop the bleeding. Isolate the threat and limit the damage before anything else.
03Restore the businessGet critical systems back up and the business working again, in priority order.
04Learn from itA clear post incident account of what happened and how to stop it recurring.
Incident response / 02 · What we handle

The incidents that stop a business in its tracks.

Not every emergency is a cyber attack. We respond across the situations that bring a business to a halt, with the same calm, the same ownership, and the same plain account afterwards.

01Contain

Security incidents and cyber attacks

Ransomware, phishing, and data breaches. We contain the threat, work out how far it reached, restore what was hit, and reinforce the gaps that let it in.

RansomwarePhishingBreach containment
02Recover

Server failures and downtime

When a critical system goes down, we diagnose the cause, recover the service, and restore business continuity, with the priority order agreed so the right things come back first.

DiagnosisService recoveryContinuity
03Restore

Disaster and infrastructure failure

Power outages, hardware failures, and network disruption. We work to recovery and failover plans to get you back up, and help you build them so the next event is far less painful.

FailoverRecovery plansInfrastructure
04Rebuild

Data loss and corruption

Accidental deletion, software failure, or database corruption. We recover what can be recovered from backups and rebuild safely, then check the backups will hold next time.

Data recoveryBackup restoreIntegrity checks
Incident response / 03 · What happens

What happens when you call.

In an incident, every minute and every decision counts. A clear, practised sequence keeps the response calm and effective when the pressure is highest.

01

Take the call

You reach a senior engineer who takes ownership straight away. We establish what is happening and what is at stake, fast.

02

Contain

We stop the spread first: isolate affected systems, lock down compromised accounts, and limit the damage before it grows.

03

Recover

We bring critical systems back in priority order, restoring from clean backups where needed, so the business can work again.

04

Report and harden

You get a clear account of what happened, what we did, and the specific changes that stop it recurring. No jargon, no blame.

Already in an incident? Call us now on 0118 359 2220 and ask for the on call engineer. Do not wait to read the rest of this page.
Incident response / 04 · The difference

Getting things done when no one else can.

The hard part of an incident is rarely the technology. It is staying calm, making good decisions under pressure, and owning the outcome rather than passing it around. That is what we are known for. The same engineers who run and secure your systems are the ones who respond, so there is no handover to a team that has never seen your setup, and no gap between suppliers for the problem to fall into. One accountable team, on the worst day as well as the ordinary ones.

Talk to us about response See all cyber security
SeniorThe engineer, not the scriptA calm, experienced responder owns the incident from the first call.
One teamNo handover, no gapThe people who run your systems are the people who respond.
ClearAn honest accountWhat happened, what we did, and what stops it happening again.

Where incident response fits

The best incident is the one that never happens, and the next best is the one caught early. Our threat detection and response watches for trouble around the clock and contains most of it before it becomes an incident at all. When something does escalate, response takes over from the same team, with no loss of context. Strong foundations help too: email and endpoint security closes the most common ways in, and a recognised baseline like Cyber Essentials reduces the opportunistic attacks that cause so many incidents.

After the dust settles, an incident usually has to be evidenced, for an insurer, a regulator, or a board. Our governance and audit work turns the response into the documented account those parties expect, and feeds the lessons back into how the business is secured. It is all part of our wider cyber security offering, run end to end by one accountable team.

FAQ

Common questions

What is incident response?

Incident response is the structured handling of a serious IT or security event, such as a cyber attack, a breach, a major outage, or data loss. The aim is to contain the damage, restore the business, and learn from what happened. It covers the immediate response and the account afterwards. With us, a senior engineer takes ownership from the first call rather than passing you through a queue.

We think we are under attack right now. What should we do?

Call us on 0118 359 2220 and ask for the on call engineer. If you can, disconnect affected machines from the network to limit the spread, but do not turn them off or delete anything, as that can destroy evidence and make recovery harder. Avoid paying any ransom before taking advice. We will take ownership quickly, work out what is happening, and contain it.

Do I need to be an existing client to get help in an incident?

No. We respond to incidents for organisations that are not yet clients, and we are often called in precisely because the current provider could not resolve it. We will get the situation under control first and sort the formalities around that. Existing managed clients have the advantage that we already know their systems, which means we can move faster from the outset.

What kinds of incident do you handle?

The full range that stops a business in its tracks: security incidents such as ransomware, phishing, and data breaches; server failures and downtime; disaster and infrastructure events like power, hardware, or network failure; and data loss or corruption from deletion, software failure, or a corrupted database. The common thread is a calm, senior response that contains the problem and gets you working again.

What do we get after the incident is over?

A clear, plain English account of what happened, what we did to contain and recover, and the specific changes that reduce the chance of it recurring. Where you need it for an insurer, a regulator, or your board, we produce the documented evidence they expect. The point is not to assign blame, but to make sure the same gap does not catch you twice.

Need the right people on the worst day?

If you are in an incident now, call us and ask for the on call engineer. If you want to be ready before one happens, book a consultation and we will make sure the right plan and the right people are in place. You will speak to an engineer, not a salesperson.

Call 0118 359 2220 Book a consultation

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