If nobody in your business owns IT properly, you are probably living with all four of these: hours lost fixing things yourself, no real expertise in-house when something serious goes wrong, a break-fix habit where nothing gets touched until it fails, and security gaps nobody has had time to close. Outsourced IT support means handing the whole function to us. We become your IT department: helpdesk, monitoring, Microsoft 365, security and strategy, run proactively rather than reactively, with managed detection and response included as standard.
Fully outsourced IT is not "support" bolted onto a business that already runs its own technology. It is us becoming the function itself: the helpdesk your team calls, the engineers who patch and monitor the estate overnight, the people who decide what security looks like, and the ones accountable when something goes wrong. One team, one number to call, nothing to coordinate between suppliers.
Fully outsourced IT tends to fit a specific situation: no internal IT function, or one you want to stop relying on. These are the signals we hear most often.
The full scope of a fully outsourced arrangement, delivered by one team to the same standard we run for co-managed clients.
Your whole team's first call for anything technology related, answered by engineers who know your setup, not a script reading first line.
Round-the-clock monitoring, patch management and maintenance, so problems are caught and cleared before your team notices anything is wrong.
Email, Teams, SharePoint and the rest of Microsoft 365, set up, licensed and secured properly by a Microsoft Certified Expert team.
Cloud, on premise, or a sensible mix, with tested backups and a recovery plan, so a lost laptop or a ransomware attempt is a non-event, not a crisis.
Internet, networks and business phones that stay up and work together, managed by the same team that runs everything else.
Managed detection and response across the whole estate as standard, plus Cyber Essentials and ISO 27001 support from a certification body.
There's no shelf price for outsourced IT, because no two businesses run the same stack or carry the same risk. Most fully outsourced arrangements are priced monthly, covering helpdesk, monitoring, patching and MDR as one service rather than line items you negotiate separately. What moves the number is headcount, the state of what you're inheriting, and how much compliance work is involved, which is exactly what the audit in step one establishes.
Handing all of IT to an outside team is a bigger step than adding support alongside an internal person, so the proof matters more, not less. We are a UK-based team: a Cyber Essentials certification body, UKAS-accredited for ISO 27001, and managed detection and response runs across every estate we support as standard, not as something you have to ask for. You will speak to an engineer, not a salesperson, whether you're onboarding or three years in.
Handing over the whole of IT should feel like a relief, not a risk. Here is how the switch actually happens.
We document your existing estate, contracts, and where the risk and cost are hiding, before anything changes.
A controlled handover of access and systems, monitoring and MDR switched on, and the obvious gaps closed first. No downtime for your team.
Day-to-day support and proactive monitoring running quietly in the background, delivered by a named team who know your setup.
Regular reviews on performance, spend and security, so you always know where you stand and what comes next.
Outsourced IT support means we become your IT department. There's no internal team to work alongside, so we own the whole function end to end, from the helpdesk to security to strategy. If you already have someone in house, even one person, and want to keep them while adding depth, out-of-hours cover, and senior expertise on demand, that's a different shape of engagement: see our co-managed IT support. Some businesses move between the two as they grow. Either way, it's the same accountable team, sized to what you need right now.
Everything that keeps your technology running and secure: helpdesk and support, monitoring and patching, Microsoft 365, cloud and backup, connectivity, and security with managed detection and response included as standard. You get one accountable team for the whole estate rather than a mix of suppliers, each covering a slice of it.
We price per user and per device, scoped to what your business actually runs rather than a fixed bundle. Because every estate and every risk profile is different, there is no standard list price. Tell us your headcount and current setup and we will give you a clear written quote. See our pricing for how we structure it.
No. You keep the decisions that matter: budget, priorities, and what the business needs the technology to do. We handle the execution, the day-to-day running, the security, and the technical decisions that support those priorities, and you see what we're doing through regular reporting and reviews rather than taking our word for it.
If you already have someone in house, full outsourcing is not always the right move; co-managed IT support often fits better, keeping them in place while we take on the workload around them. Where a business does want to move to fully outsourced, for example because that role is being made redundant or the person is moving elsewhere in the business, we manage a controlled handover of their knowledge and access as part of onboarding.
It starts with an audit of your existing estate and contracts, so we know exactly what we're taking on. We then take over access in a controlled handover, put monitoring and MDR in place, and fix the obvious gaps first, aiming for no disruption to your team. We'll give you a realistic timeline once we've seen what's involved.
Yes. Managed detection and response runs as standard across every estate we support, and we are a Cyber Essentials certification body and UKAS accredited for ISO 27001, so security and compliance are built into the service rather than added on. See our cyber security services and governance and audit for the detail.
Once we run all of your IT, securing it, building on it, and proving it is compliant all get simpler, because it is the same accountable team doing all four. If you'd rather keep an internal person or team in place, the co-managed model gives you the same standards on a smaller footprint.
Book a consultation and tell us what you're running today, even if that's "not much of a system at all." We'll show you exactly what handing it over would look like, in writing, before anything changes. You will speak to an engineer, not a salesperson.
Hello, I am Ainsley, the assistant here at Dead Simple Computing, and a governed AI assistant we built ourselves. Ask me anything about managed IT, cyber security, software and AI, or governance and audit. I can also put you in touch with a person.
Ainsley is an assistant and can be wrong. For anything that matters you will speak to an engineer.
