01Support
Helpdesk, monitoring and patching
Your team's first call, answered by engineers who know your setup.
Unlimited helpdesk24/7 monitoringPatch management
Explore IT support
Outsourced IT support.
When nobody in the business owns IT, you get a break-fix habit where nothing is touched until it fails, no senior expertise in house when something breaks, and security gaps nobody has closed. Outsourcing hands the whole function to us, instead of leaving it with whoever has time.
Verified
ISO 27001 & 9001Certified by a UKAS-accredited certification body
Cyber EssentialsCertification body
Cyber Essentials PlusCertified
NCSC AssuredCyber Advisor
What is outsourced IT support?
Outsourced IT support means handing your entire IT function, helpdesk, monitoring, Microsoft 365, security and strategy, to one external provider that monitors and maintains it continuously, catching problems before they cause downtime. For UK SMEs it is normally a predictable per-user or per-device monthly fee, with managed detection and response included as standard. Dead Simple Computing becomes your IT department: one accountable team, one number to call.
Outsourced IT / 01 · The proposition
The whole IT function.
Fully outsourced IT means we become the function: the helpdesk your team calls, the engineers who patch and monitor overnight, and the people answerable when it goes wrong.
01One team across the estate. Helpdesk, security, backups and strategy all sit with us, not split between a hardware supplier, a freelancer and whoever set up the Wi-Fi.
02Monitoring that catches problems early. We monitor, patch and maintain continuously, catching problems before they cost you a day of trading.
03MDR included as standard. Managed detection and response runs across your whole estate as part of the service.
04Senior expertise without the salary. Architecture and security design, without carrying a CTO's headcount.
Outsourced IT / 02 · Who it's for
Signs it's time to hand IT to someone else entirely.
It fits a specific situation: no internal IT function, or one you want to stop relying on.
- Nobody is responsible for IT; it gets handled by whoever has time.
- You have outgrown a founder's laptop and a shared drive, but do not want to build an IT team.
- A security gap has been flagged, by a client, an insurer or a near miss, and nobody owns it.
- Growth is held back by systems nobody has time to modernise.
- You want one team answerable for the estate, not a mix of freelancers and suppliers.
Outsourced IT / 03 · What you get
Everything your business runs on, run by us.
The full scope, connectivity and telephony included.
02Modern work
Microsoft 365
Email, Teams, SharePoint and the rest of Microsoft 365, secured by a Microsoft Certified Expert team.
Migration and setupLicensingMFA and hardening
Explore Microsoft 365
03Backup
Cloud, hosting and backup
Cloud, on-premises or a mix, with tested backups and a recovery plan.
Cloud and hostingTested backupsDisaster recovery
Explore backup
04Secure
Security and MDR
MDR as standard, plus Cyber Essentials and ISO 27001 support from a certification body.
MDR as standardCyber EssentialsIncident response
Explore Cyber Security
Outsourced IT / 04 · How pricing works
What it costs to hand us the whole of IT.
Priced monthly, covering helpdesk, monitoring, patching and MDR as one service rather than separate line items.
01
Per user, per device
Against your headcount and device count, not a flat package.
02
Scoped from the audit
What is covered, excluded, and included as standard, set once we have seen the estate.
Outsourced IT / 05 · The reassurance
The credentials to check before you hand over the whole of IT.
Handing all of IT to an outside team is a bigger step than adding support alongside an internal person, so the proof matters more. We are UK-based, a Cyber Essentials certification body, certified for ISO 27001 by a UKAS-accredited body.
CertifiedCyber Essentials certification bodyWe assess other organisations, and hold Cyber Essentials Plus ourselves.
CertifiedISO 27001 & 9001, certified by a UKAS-accredited bodyThe certification body audits our management system against the standard.
IncludedMDR as standardAcross every estate we support, with no separate upsell.
FAQ
Common questions
What does outsourced IT support include?
Everything that keeps your technology running and secure: helpdesk and support, monitoring and patching, Microsoft 365, cloud and backup, connectivity, and security with managed detection and response as standard. One team covers the whole estate rather than a mix of suppliers.
How much does outsourced IT support cost?
We price per user and per device, scoped to what your business runs rather than a fixed bundle, so there is no standard list price. Tell us your headcount and setup and you get a clear written quote. See our pricing for how we structure it.
Will we lose control if you run all of our IT?
No. You keep the decisions that matter: budget, priorities, and what the business needs the technology to do. We handle the execution, the security and the technical calls behind those priorities, reported back to you regularly.
What happens to our existing IT person if we outsource?
If you already have someone in house, full outsourcing is not always the right move: co-managed IT support often fits better, keeping them in place while we take on the workload around them. Where a business does move to fully outsourced, we handle a controlled handover of their access and knowledge.
How does the switch to outsourced IT work?
It starts with an audit of your estate and contracts. We take over access in a controlled handover, put monitoring and MDR in place, and fix the obvious gaps first, planned to minimise disruption. You get a realistic timeline once we have seen the estate.
Do you cover security and compliance as part of outsourced IT?
Yes. Managed detection and response runs as standard across every estate we support, and we are a Cyber Essentials certification body, certified for ISO 27001 by a UKAS-accredited certification body. See our cyber security services and governance and audit.
Outsourced IT / 07 · The whole stack
Running the whole estate is the widest starting point we offer.
Let's take IT off your plate.
Book a consultation and tell us what you are running today, even if that is not much of a system at all. We will show you what handing it over looks like, in writing.