Give your business one team to run its agreed IT service: the helpdesk, supported systems, security operations and reporting. DSC takes day-to-day responsibility while you keep business priorities, budgets and approvals. The service schedule defines what we cover and how the handover works.
Outsourced IT support gives an external provider responsibility for running your agreed IT service. DSC supplies the service desk, administration, maintenance and reporting around your supported systems, and coordinates other suppliers. You retain business decisions and approvals. Our published fully managed user rate includes endpoint and identity threat detection and response; the service schedule defines coverage and human response hours.
Fully outsourced IT gives your people a service desk, a named account owner and engineers responsible for the supported estate. Configured monitoring runs continuously; human support and investigation follow the agreed service window.
It fits a specific situation: no internal IT function, or one you want to stop relying on.
We agree the supported estate and charges, including any connectivity and telephony services.
Your team's first call, answered by engineers who know your setup. The fully managed service includes unlimited service desk work within the agreed scope and hours.
Administration of email, Teams, SharePoint and identity. Microsoft licences are charged separately; migration and additional security work are agreed in the scope.
Cloud, on-premises or a mix. Where the backup service is in scope, we verify backups daily and test restores monthly against agreed recovery priorities.
Endpoint and identity threat detection and response in the fully managed user rate. Cyber Essentials and Plus assessment, ISO 27001 support and additional incident response work are separately scoped.
Our published fully managed rate is £65 per user per month, excluding VAT, with a £650 monthly minimum. Endpoint and identity threat detection and response are included in that user rate.
We are a UK-based Cyber Essentials and Cyber Essentials Plus certification body. Our ISO 27001 and ISO 9001 certification is issued by 3core2 Certification, a UKAS-accredited certification body. Our NCSC assurance is specifically under the Cyber Advisor scheme.
DSC runs the service defined in your agreement: helpdesk, supported-system administration, monitoring, patching and reporting. The published fully managed user rate includes endpoint and identity threat detection and response. Infrastructure, backup, connectivity, licences and certification have separately identified charges. The service schedule records systems, responsibilities, response commitments and human support hours.
Our published fully managed rate is £65 per user per month, excluding VAT, with a £650 monthly minimum. Infrastructure, backup, licences and additional services have separate rates. Tell us your headcount, sites and systems for a written quote. See our pricing for inclusions and scope.
No. You keep the decisions that matter: budget, priorities, and what the business needs the technology to do. We handle the execution, the security and the technical calls behind those priorities, reported back to you regularly.
If you already have someone in house, full outsourcing is not always the right move: co-managed IT support often fits better, keeping them in place while we take on the workload around them. Where a business does move to fully outsourced, we handle a controlled handover of their access and knowledge.
It starts with a review of your estate and contracts. We agree responsibilities and coordinate a controlled handover of access, configure the monitoring and security services in scope, and prioritise remediation. Changes, dependencies and the timetable are agreed before work starts.
The fully managed user rate includes endpoint and identity threat detection and response. Coverage, containment authority and human response hours follow the service schedule. Readiness work can be included when agreed; formal Cyber Essentials or Plus assessment and certification fees are separately recorded, and certification depends on a successful result. ISO 27001 and other governance work has its own scope. See our cyber security services and governance and audit.
Book a consultation and tell us what you are running today, even if that is not much of a system at all. We will show you what handing it over looks like, in writing.
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