01Support
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Talk to a person who can fix the problem on the first call.
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Switching IT provider.
Switching IT provider means moving your support, systems and administrative control from your current supplier to a new one, planned to minimise disruption. A controlled handover covers access, documentation, licences and monitoring, so nothing is lost in the move. Most businesses switch because they have outgrown a generalist supplier, not because of one bad day.
If tickets disappear into a national queue and nobody senior picks up, your provider has stopped growing with you. We run the handover, agree the timeline in writing, and plan it around your team, even if you are mid-contract.
Verified
ISO 27001 & 9001Certified by a UKAS-accredited certification body
Cyber EssentialsCertification body
Cyber Essentials PlusCertified
NCSC AssuredCyber Advisor
Switching IT Provider / 01 · Signs it's time
When should you switch IT provider?
None of these on its own is fatal. Together, they are the point where switching becomes the safer option.
- Response times have crept up, and nobody can say when a ticket will be picked up.
- First line reads from a script and cannot get past the checklist.
- There is no route to a senior engineer, so anything difficult sits in a queue.
- Security is sold as an add-on rather than built into the plan you already pay for.
- Your business has grown, or entered a regulated sector, and your provider has not kept up.
- Compliance now matters, ISO 27001, Cyber Essentials, client due diligence, and your provider cannot support it.
Switching IT Provider / 02 · The de-risked switch
What a controlled handover covers.
Every business that has thought about switching has the same three worries: will something break, will we lose access to our own systems, will this drag on for months. A controlled handover answers them first.
01Controlled handover. Access, passwords, licences and vendor accounts move to us in an agreed order, documented before anything changes.
02Planned to minimise disruption. Monitoring and security go in before we touch anything your staff rely on day to day.
03We do the heavy lifting. Chasing your existing provider for access, documentation and open tickets is our job, not yours.
04A timeline in writing. We will not name a figure before we have seen your estate. Once we have, we agree it with you in writing.
Switching IT Provider / 03 · How it works
How does switching IT provider work?
Switching provider should feel boring. Here is how we make that happen.
01
Initial conversation
Talk to an engineer about why you are moving and what is not working. No pitch deck.
02
Audit your estate and contracts
What you have, including your current terms and notice period.
03
Controlled handover of access
Access, licences and vendor accounts transfer in an agreed, documented order.
04
Onboard, secure, MDR in place
Obvious gaps fixed, monitoring running, and managed detection and response switched on.
05
Run and review
Ongoing support from a named team, with regular reviews.
Switching IT Provider / 04 · What changes
What changes when you switch.
Most switches are not about a lower price but a different standard of service.
02Secure
MDR included as standard
Managed detection and response across every estate we support, watched around the clock.
24/7 monitoringThreat detectionNo upsell
Explore Cyber Security
03Certified
Independent certification
ISO 27001 and ISO 9001, certified by a UKAS-accredited body, plus Cyber Essentials Plus and certification body status.
ISO 27001Cyber EssentialsCertification body
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04Accountable
One accountable team
The people who run your IT also secure it and prove it is compliant, so nobody points you elsewhere.
Single point of contactWritten commitments
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05On site
On-site cover
Based in Reading, on site across Berkshire and the Thames Valley, remote UK-wide.
Reading officeOn-site coverRemote UK-wide
IT support in Reading
FAQ
Common questions
Will there be downtime when we switch?
The handover is planned to minimise disruption. Monitoring and security go in before we touch anything you rely on, and we sequence the access transfer so nothing is switched off before its replacement is on. If a change needs a short window, we agree it in advance.
How long does switching take?
It depends on the size and state of your estate, which is what the initial audit establishes. We will not give you a made-up number before we have seen what we are taking on. Then we agree a realistic timeline in writing and stick to it.
We're mid-contract with our current provider. Can we still move?
Yes, and many clients start the conversation before their existing contract ends. We look at your current terms and notice period with you and plan the switch to fit them, rather than encourage you to breach an agreement you are still bound by.
What happens to our data and accounts during the switch?
Your data, domains and licences stay yours throughout. We take over administrative access to the accounts you agree, in a documented order, and confirm ownership sits where it should, typically with you, before anything is closed out with your previous provider.
Do you tie us into a long contract?
No. Our own agreements are rolling monthly with a short notice period, not a long lock-in. We set out the terms in writing before you sign, notice period included, so you know what you are committing to. See our pricing for how we structure plans.
Switching IT Provider / 05 · Not ready to switch fully?
A full switch isn't the only option.
If handing over everything at once feels too big a first step, there are ways to test the relationship first.
Switching IT Provider / 06 · What it costs
How much does switching IT provider cost?
We price per user or per device, agreed to your setup rather than a one-size package. See how our pricing works, or book a consultation for a figure against your estate.
Ready to make the switch?
Book a consultation and tell us what is not working with your current provider. We will show you how the handover would run, in writing, before you commit.