01Support
An engineer, not a script
Talk to a person who can actually fix the problem on the first call, not a first line working through a decision tree.
Direct accessNo scriptReal troubleshooting
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Your IT provider stopped keeping up. Switching is safer than staying.
If tickets disappear into a national queue, first line reads from a script, and nobody senior ever picks up the phone, your provider has stopped growing with you. Moving IT provider feels risky, especially if you are mid-contract or carrying compliance obligations you cannot afford to drop. It does not have to be. We run a controlled handover, agree the timeline with you in writing, and take on the account without downtime for your team. You will speak to an engineer from the first call, not a salesperson chasing a signature.
Verified
ISO 27001 & 9001UKAS accredited
Cyber Essentials PlusCertified
Cyber EssentialsCertification body
NCSC AssuredCyber Advisor
5.0Google rating
Switching IT Provider / 01 · Signs it's time
Signs you've outgrown your current provider.
None of these on their own is fatal. Together, they are usually the point where switching stops being a hassle and starts being the safer option.
- Response times have crept up, and nobody can tell you when a ticket will actually be picked up.
- First line reads from a script and cannot get past a checklist, however senior the problem actually is.
- There is no route to a senior engineer, so anything genuinely difficult gets escalated into a queue and stays there.
- Security is sold as an add-on rather than built into the plan you are already paying for.
- Your business has grown, taken on new clients, or entered a regulated sector, and your provider has not grown with you.
- Compliance now matters, ISO 27001, Cyber Essentials, client due diligence, and your current provider cannot support it.
Switching IT Provider / 02 · The de-risked switch
Switching feels risky. Staying with the wrong provider is riskier.
Every business that has thought about switching provider has the same worries: will something break, will we lose access to our own systems, will this drag on for months. A proper switch removes those worries before they happen, not after.
01Controlled handover. Access, passwords, licences and vendor accounts move to us in an agreed order, documented in writing before anything changes.
02No downtime for your team. We put monitoring and security in place before we touch anything your staff rely on day to day, so the switch happens behind the scenes.
03We do the heavy lifting. Chasing your existing provider for access, documentation and outstanding tickets is our job, not something we leave to you.
04An honest timeline. We do not promise "a few weeks" before we have looked at your estate. Once we have, we agree a realistic timeline with you in writing.
Switching IT Provider / 03 · How it works
From first call to fully onboarded, without the drama.
Switching provider should feel boring. Here is exactly how we make that happen.
01
Initial conversation
Talk to an engineer about why you are looking to move and what is not working. No pressure, no pitch deck, just a straight conversation.
02
Audit your estate and contracts
We document what you actually have, including your current contract terms and notice period, so you know exactly what you are dealing with before committing to anything.
03
Controlled handover of access
Access, licences and vendor accounts transfer to us in an agreed, documented order, so nothing is dropped and nothing is rushed.
04
Onboard, secure, MDR in place
We fix the obvious gaps, get monitoring running, and switch on managed detection and response as standard, before we call the job done.
05
Run and review
Ongoing support from a named team, with regular reviews so the switch keeps paying off long after the handover is finished.
Switching IT Provider / 04 · What changes
What you get that a national helpdesk doesn't.
This is what most switches are actually about: not a lower price, but a different standard of service.
02Secure
MDR included as standard
Managed detection and response runs across every estate we support, watched around the clock, with no separate upsell.
24/7 monitoringThreat detectionNo upsell
Explore Cyber Security
03Accredited
Accreditation that stands up to scrutiny
ISO 27001 and ISO 9001, UKAS accredited, plus Cyber Essentials Plus and certification body status, all held in house.
ISO 27001Cyber EssentialsCertification body
Explore Governance and Audit
04Accountable
One accountable team
The people who run your IT also secure it and can prove it is compliant, so nobody points you towards a different supplier when something goes wrong.
Single point of contactNo finger pointingWritten commitments
Explore Managed IT
05On site
On site when it matters
Based in Reading, with engineers who can be on site across Berkshire and the Thames Valley, and remote support for clients UK-wide.
Reading officeOn site regionallyRemote UK-wide
Explore IT support in Reading
FAQ
Common questions
Will there be downtime when we switch?
We plan the handover so your team does not notice it happening. Monitoring and security go in before we touch anything you rely on day to day, and we sequence the access transfer so nothing is switched off before its replacement is switched on. If a specific change genuinely needs a short window, we agree it with you in advance rather than spring it on you.
How long does switching take?
It depends on the size and state of your estate, which is exactly what our initial audit establishes. We will not give you a made-up number before we have seen what we are taking on. Once we have, we agree a realistic timeline with you in writing and stick to it.
We're mid-contract with our current provider. Can we still move?
Yes, many clients start the conversation with us before their existing contract ends. We look at your current terms and notice period with you and plan the switch to fit them, rather than encourage you to breach an agreement you are still bound by. There is usually no reason to wait until the last minute to start planning.
What happens to our data and accounts during the switch?
Your data, domains and licences stay yours throughout. We take over administrative access to the accounts you agree, in a documented order, and confirm ownership sits where it should, typically with you, before we close anything out with your previous provider.
Do you tie us into a long contract?
No. Our own agreements are rolling monthly with a short notice period, not a long lock-in. We set out the terms clearly in writing before you sign, notice period included, so you know exactly what you are committing to, and a confident provider makes it easy to leave because it expects you to stay on merit. See our pricing for how we structure plans.
Switching IT Provider / 05 · Not ready to switch fully?
A full switch isn't the only option.
If handing over everything at once feels like too big a first step, there are ways to test the relationship before you commit to it.
01Keep your team, add oursCo-managed IT support that works alongside the people you already have.
02See the full serviceWhat a complete outsourced IT department actually includes.
03Check what security is includedCyber security and MDR, already part of every managed plan.
04See how pricing worksPer-user, per-device pricing, with no fixed list price.
Ready to make the switch?
Book a consultation and tell us what is not working with your current provider. We will show you exactly how the handover would run, in writing, before you commit to anything. You will speak to an engineer, not a salesperson.