Managed IT support gives you a helpdesk staffed by people who know your setup, proactive monitoring and patching behind the scenes, and one accountable team that fixes problems instead of passing them on. Full IT department or co-managed alongside your own people, with managed detection and response included as standard.
Most providers measure how quickly they close a ticket. We measure whether the problem is genuinely gone and whether it comes back. Here is what that means day to day.
Pick the parts you need or hand us the lot. Either way, the same accountable team delivers it to a defined standard.
Remote and on site support for your people and devices. A quick question or a serious problem, you get a clear owner and a fix, not a ticket that quietly disappears.
Proactive monitoring of your devices, servers, and services, with patching and maintenance running quietly in the background so issues are dealt with before they reach you.
Managed detection and response on every managed plan, with endpoint protection and the security controls most providers leave switched off. Certification and incident response are there when you need them.
Regular reviews on performance, spend, and risk, with senior advice and a virtual CTO when you need to plan, scale, or modernise. Vendor liaison so you stop chasing other suppliers.
Not a queue of scripts. Our service desk works to defined standards and escalates cleanly, so the right person handles your problem, whether that is a password reset or the design of a new platform. When it really matters, you get the engineer, not the call centre. Incident response is what we are known for.
Changing IT provider feels risky, so we make the move boring on purpose. Here is how onboarding and ongoing support actually run.
We document your estate, your contracts, and where the risk and waste sit. You get a clear picture before anything changes.
We take over access in a controlled handover, put monitoring and MDR in place, and fix the obvious gaps first. No disruption to your team.
Proactive support day to day, with monitoring and maintenance running quietly in the background and a named team who know your setup.
Regular reviews on performance, spend, and security, with clear reporting so you always know where you stand and what comes next.
At a minimum, day to day support for your people and devices, proactive monitoring and maintenance, and patching. Our managed support also includes managed detection and response as standard, endpoint protection, asset documentation, and regular reviews. Onboarding, software licensing, hardware, and major projects are usually scoped separately, and we are clear up front about what is in the monthly fee and what is extra.
Either, your choice. Some clients hand us the whole of IT and never think about it again. Others keep an internal person or team and bring us in to do the heavy lifting, cover the gaps, and add senior expertise on demand. With co-managed support we agree clearly who owns what, so nothing falls through the gap.
We agree response commitments with you in writing as part of your plan, and we are straight about what they mean, whether that is a target during business hours or cover outside them. Critical issues are prioritised, and the people who answer are the people who fix it. We will set out the specifics before you sign anything, not after.
Managed detection and response is included as standard on every managed plan, not sold as an upsell. Endpoint protection and patching are part of the service. When you need a Cyber Essentials certification or incident response, the same accountable team delivers it under our cyber security services, so there is no second supplier to manage.
We start by documenting your estate and your contracts, then take over access in a controlled handover and put monitoring and MDR in place before fixing the obvious gaps. The aim is no disruption to your team. We make the switch deliberately boring, because changing provider should reduce your risk, not add to it.
Book a consultation or start with a no pressure audit of your IT, your spend, and your risk. We reply within one working day, and you will speak to an engineer, not a salesperson.
Hello, I am Ainsley, the assistant here at Dead Simple Computing. I built nothing today, but I am one of the governed AI assistants we build for clients. Ask me about managed IT, cyber security, software and AI, or governance and audit.
Ainsley is an assistant and can be wrong. For anything that matters you will speak to an engineer.