People. Problems. Sorted.

Business IT support.
A team to turn to.

When IT gets in the way, your people need someone who can help. Our engineers take ownership, keep you informed and bring in the right expertise.

An outsourced helpdesk for your business, or extra support alongside your own IT team. Based in Reading, supporting organisations across the UK.

Discuss your IT support See support pricing
0118 359 2220
An engineer checking systems on a laptop beside equipment racks.
Behind every request.
A person who needs to get on.Technical work · Christina Morillo / Pexels
Engineer-led
Help with the everyday and the difficult.
One owner
Through technical and supplier escalation.
Clear cover
Written scope, hours and response targets.
Verified
ISO 27001 & 9001Certified by a UKAS-accredited certification body Cyber Essentials & PlusCertification body NCSC AssuredCyber Advisor scheme MicrosoftCertified Expert

IT support and helpdesk services

Help with the work
your business runs on.

Business IT support gives your people somewhere to turn for technical faults, access requests and the changes that keep work moving.

We support the systems you agree with us, keep a record of the work and coordinate other suppliers when the issue crosses into their service.

Explore the full managed service

Your people and devices

Windows and Mac support, sign-in problems, approved starters and leavers, device setup and everyday requests.

Microsoft 365 and applications

Email, Teams, SharePoint, account administration and business applications. We work through supplier escalations with you.

Microsoft 365 support

Networks and infrastructure

Connectivity, Wi-Fi, servers and cloud systems, with remote investigation and agreed on-site attendance.

Maintenance and security

Monitoring, patching and asset records help us spot recurring faults. Endpoint and identity threat detection and response are included in the published fully managed user rate.

Monitoring and maintenance

One request. Clear ownership.

You explain the problem.
We coordinate the fix.

Call or email the service desk. We record the impact, agree the priority and keep ownership as the work moves between engineers or suppliers.

You get updates, a record of what changed and a chance to confirm things are working.

  1. 01

    Understand the impact

    Who is affected, what has stopped and what needs attention first.

  2. 02

    Investigate and resolve

    The right engineer takes the work forward, with changes and approvals recorded.

  3. 03

    Confirm and improve

    Check the outcome with you and flag repeat faults for further work.

What that looks like.

Choose an everyday example.

“I can’t get into my account.”

We verify your identity, check the sign-in issue and help restore access. Unexpected sign-in activity follows the agreed security escalation route.

The person
Knows who is helping and what happens next.
The record
Identity checks, actions taken and confirmation that access works.
“Someone starts on Monday.”

We work from the approved starter request: role, equipment, licences and access. Setup is planned around the start date, with lead times and supplier dependencies confirmed.

The person
Gets clear joining and sign-in instructions.
The record
Approvals, assigned equipment and the access granted.
“The whole office is offline.”

We establish the extent of the outage, review available monitoring and investigate the network or connectivity service. If a carrier or another supplier is involved, our service desk coordinates the escalation.

The business
Has one contact for updates and agreed next steps.
The record
Business impact, supplier actions, restoration checks and follow-up work.

Standard human support: 9am–5.30pm, Monday to Friday. Excludes England and Wales public holidays. Response targets, on-site attendance and any extended cover are agreed in writing. Configured monitoring runs continuously; human investigation follows the agreed service window.

Where do senior engineers fit in?

First-line support handles access, devices and everyday requests. Deeper troubleshooting moves to second-line engineers, with system administration covering servers, cloud and identity. Senior architecture and advisory work is available with its scope agreed before it starts. The service desk keeps ownership throughout.

Published rates. A clear scope.

Know what support will cost.

Choose a complete service or add capacity around your internal IT team. Your quote sets out what is included, what is separate and who is responsible.

Fully managed support

£65per user / month

Excluding VAT · £650 minimum monthly charge.

A service desk for work in scope, Microsoft 365 administration, monitoring, patching, and endpoint and identity threat detection and response.

Get a support quote View the full rate card

Already have an IT team?

Keep your team in charge. Add agreed support capacity, technical escalation or specialist engineering through our co-managed service.

Explore co-managed IT

What is priced separately?

Servers, firewalls, Wi-Fi, backup and certification have their own rates. Onboarding, licences, on-site arrangements and project work are identified in your quote.

We agree the supported systems, security coverage, response commitments and human support hours before the service starts.

A planned handover

Moving support
should feel manageable.

We review your environment, agree the move and coordinate access with your current provider. Your people know where to get help when the new service starts.

How switching IT provider works

  1. Understand your setup

    Users, sites, systems, suppliers and the things you want to improve.

  2. Agree the service and handover

    Responsibilities, support cover, access and a realistic transition plan.

  3. Introduce your support team

    Support contacts, escalation routes and arrangements for requests and changes.

  4. Review the work together

    Monthly reporting and service reviews covering activity, risks and agreed actions.

42 seconds · Silent explainer · The wider managed service.

See how it fits together

The people behind
the process.

A short introduction to the service desk, account owner and planned work around your IT support.

Read the service explanation

The service desk owns each supported issue, including supplier escalation. Maintenance keeps systems updated. Where managed backup is included, backups are checked daily and restores tested monthly. Changes, licences and growth are planned together. Your account owner brings the work, risks and next actions into a monthly report. Cyber Essentials and Plus readiness can be included; formal assessment is recorded separately and certification depends on a successful result.

Before we talk

Your IT support
questions, answered.

Clear expectations make a better working relationship.

What does business IT support include?

IT support covers technical faults, access requests, device help and supplier escalations for the systems in your agreement. Our fully managed service adds monitoring, patching, Microsoft 365 administration, reporting, and endpoint and identity threat detection and response. Infrastructure, backup, licences, onboarding and projects have separately identified charges where applicable.

Do you support businesses remotely and on site?

Yes. We provide remote business IT support across the UK, with on-site work arranged from our Reading office across Berkshire and the Thames Valley. Locations, attendance and charges are agreed as part of the service. We support organisations rather than home or consumer devices.

Can you work with our existing IT team?

Yes. Our co-managed IT service adds defined helpdesk capacity, engineering or security support around your team. We agree the work each team owns and the approvals you retain.

How quickly will you respond, and is support available 24/7?

Response commitments and resolution targets are agreed in writing, with priority based on business impact. Standard human support is 9am to 5.30pm, Monday to Friday, excluding England and Wales public holidays. Continuous monitoring does not mean an engineer is staffed at all times. Extended cover, security response and on-site attendance follow your service schedule.

How much does IT support cost?

The standard fully managed rate is £65 per user per month, excluding VAT, with a £650 minimum monthly charge. Servers, firewalls, Wi-Fi, backup and certification have separate rates. Your quote identifies licences, onboarding, on-site arrangements and additional work. See the published pricing and inclusions.

Is cyber security included?

Endpoint and identity threat detection and response are included in the published fully managed user rate. The protected systems, managed detection and response (MDR) arrangements, escalation routes and human response hours are agreed in the service schedule. Co-managed coverage is agreed separately. Certification and additional incident response work have their own scope and charges. Explore our cyber security services.

How do you take over from our current provider?

We review your systems and contracts, agree responsibilities and coordinate a controlled handover of access. Monitoring, security services and support contacts are introduced against an agreed timetable. Supplier dependencies and planned changes are identified before the move. Read our guide to switching IT provider.

Let's make IT simpler.

Tell us what needs
to work better.

Your users, your systems and the support you want to improve. We will discuss the right service and a practical way to get started.

Discuss your IT support 0118 359 2220

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