Our managed IT support services give you a helpdesk staffed by people who know your setup, monitoring and patching behind the scenes, and one accountable team that fixes problems instead of passing them on. Full IT department or co-managed alongside your own people, with managed detection and response included as standard.
We measure whether the problem is gone and whether it comes back, not just how fast the ticket was closed. Here is what that means day to day.
Pick the parts you need or hand us the lot. Either way, it runs to a defined standard.
Remote and on-site support for your people and devices. A quick question or a serious problem, you get a clear owner who sees it through to a fix.
Monitoring of your devices, servers, and services, with patching and maintenance running quietly in the background, so issues are dealt with before they reach you.
Managed detection and response on every managed plan, with endpoint protection and the security controls switched on and configured, not left at their defaults. Certification and incident response are there when you need them.
Regular reviews on performance, spend, and risk, with senior advice and a virtual CTO when you need to plan, scale, or modernise. Vendor liaison so you stop chasing other suppliers.
Our service desk works to defined standards and escalates cleanly, so the right person handles your problem, whether that is a password reset or the design of a new platform. Senior engineers take the calls that need them, including incident response.
Changing IT provider feels risky, so the move is planned in stages and agreed with you first. Here is how onboarding and ongoing support run.
We document your estate, your contracts, and where the risk and waste sit. You get a clear picture before anything changes.
We take over access in a controlled handover, put monitoring and MDR in place, and fix the obvious gaps first, planned to minimise disruption for your team.
Support day to day, with monitoring and maintenance running quietly in the background and a named team who know your setup.
Regular reviews on performance, spend, and security, with clear reporting so you always know where you stand and what comes next.
At a minimum, day-to-day support for your people and devices, monitoring and maintenance, and patching. Our managed support also includes managed detection and response as standard, endpoint protection, asset documentation, and regular reviews. Onboarding, software licensing, hardware, and major projects are usually scoped separately, and we are clear up front about what is in the monthly fee and what is extra.
Either, your choice. Some clients hand us the whole of IT and never think about it again. Others keep an internal person or team and bring us in to do the heavy lifting, cover the gaps, and add senior expertise on demand. With co-managed support we agree clearly who owns what, so nothing falls through the gap.
We agree response commitments with you in writing as part of your plan, and we are straight about what they mean, whether that is a target during business hours or cover outside them. Critical issues are prioritised, and the people who answer are the people who fix it. We will set out the specifics before you sign anything, not after.
Managed detection and response is included as standard on every managed plan, not sold as an upsell. Endpoint protection and patching are part of the service. When you need a Cyber Essentials certification or incident response, we provide it under our cyber security services, so there is no second supplier to manage.
We start by documenting your estate and your contracts, then take over access in a controlled handover and put monitoring and MDR in place before fixing the obvious gaps. The handover is planned to minimise disruption. We make the switch deliberately boring, because changing provider should reduce your risk, not add to it.
Book a consultation or start with an audit of your IT, your spend and your risk.
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