One IT person can only cover so much. If your IT runs on one person, or a small team stretched across helpdesk, security and strategy, you know the risk: no cover when they are off, no second opinion on the big calls, and no senior expertise without a six-figure hire. Co-managed support fills the rest, without replacing them.
Co-managed IT support means your in-house IT person or team keeps day-to-day control, and an external provider adds the depth they cannot cover alone: senior expertise, out-of-hours cover, security monitoring and holiday backup. It reinforces the team you already have, so one person is no longer a single point of failure. Managed detection and response is included as standard.
Your internal team keeps the relationships and the final say, while we bring the depth, the cover and the tooling that is hard to justify for one hire.
It tends to make sense at a specific point in a company's growth.
Every engagement starts by agreeing, function by function, who owns what: written down, not assumed, and reviewed with your IT lead as the business changes.
Pick what makes sense for your team.
When the queue outgrows your team, or it is 11pm and something breaks, we pick it up, with monitoring and patching underneath.
Microsoft 365 moves, server and cloud migrations, and infrastructure projects, handled by engineers who do this daily.
Managed detection and response as standard, watching for what a generalist helpdesk cannot catch.
Evidence and process support for ISO 27001, Cyber Essentials and client due diligence, from a certification body.
Co-managed IT is often how a regulated or high-stakes business brings in credibility it cannot build alone: a Cyber Essentials certification body, ISO 27001 certified by a UKAS-accredited body, and MDR as standard, without your team carrying the audit burden.
We price per user or per device, agreed to your setup rather than a one-size package. See how our pricing works, or book a consultation for a figure against your estate.
Fully managed means we run the whole of IT. Co-managed means you keep an internal person or team and we work alongside them, taking on overflow support, out-of-hours cover, monitoring, security and senior architecture input. Many clients move between the two.
No. Co-managed support strengthens the person or team you already have. They keep the relationships and the day-to-day ownership; we take on what is hard to cover alone, such as out-of-hours support, deep monitoring and senior expertise.
We price per user and per device, scoped to the functions you want us to cover, so there is no standard list price. Tell us your headcount and where you want support for a clear written quote. See our pricing.
Yes, and it is one of the most common reasons businesses bring us in alongside an existing team. We agree response commitments in writing, and out-of-hours cover can sit entirely with us, so your team is not alone at 2am.
Yes. Managed detection and response runs as standard, and we are a Cyber Essentials certification body, certified for ISO 27001 by a UKAS-accredited certification body, so we can take on as much of your compliance workload as you need. See our cyber security services and governance and audit.
Some clients stay co-managed indefinitely. Others hand us more over time, until we run the whole estate.
Book a consultation and tell us what your internal team already owns. We will show you where we would fit, in writing.
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