Managed IT & cyber security

Your managed
IT department.

Day-to-day support. Security. A plan for what comes next.

We take responsibility for your supported systems, with a named account owner and a clear record of the work. From our team in Reading, Berkshire, to your people across the UK.

Talk to our team See pricing

Or call 0118 359 2220.

Run, secure, build and prove An engineered white caret with four exposed coloured layers for run, secure, build and prove. The layers form one joined object.

Four disciplines.
One accountable team.

Appointments & independent assurance

Check our credentials
Cyber Essentials Plus certification body
Cyber Essentials & PlusAppointed certification body
NCSC Assured Service Provider, Cyber Advisor scheme
NCSC Assured Service ProviderCyber Advisor scheme
Defence Cyber Certification body
Defence Cyber CertificationCertification body for Level 0
3core2 Certification and UKAS management-system certification
ISO 27001 & ISO 9001Certified by a UKAS-accredited body

Support, security.
And a plan ahead.

Your people need help today. Your business also needs to know where the risks are, what needs investment and who is taking care of it.

Three engineers working together at a laptop beside an automotive test rig

What’s included.

Service desk & ownership
Help for your people, supplier coordination and a named account owner.
Devices & Microsoft 365
Support for your agreed systems, access changes, starters and leavers.
Maintenance & security
Patching, monitoring and the security controls agreed for your environment.
Reporting & planning
A monthly view of the work, risks and next steps.

Support hours, security cover and backup are confirmed in your service agreement.

See managed IT pricing

Explore the service

Follow an alert.
See who does what.

Monitoring starts the conversation. People investigate, coordinate the response and follow up. Step through an example using the tools behind our service.

Interactive exampleExample data · No connection to customer systems

Two service examples follow. Alternative investigation outcomes are shown separately so you can read both routes.

Suspicious activity

Signal / Security monitoring

Two signals. A reason to look closer.

Identity protection flags an unusual sign-in. Endpoint protection reports suspicious activity on a managed laptop. An engineer needs to establish what happened.

  • Identity detection & responseUnusual account activity to verify
    ITDR
  • Endpoint detection & responseA laptop finding to investigate
    EDR

An alert alone does not establish that a breach occurred.

Investigate / Human judgement

Check the person, device and evidence.

An engineer checks the sign-in with the colleague through a known contact route. They compare endpoint findings, NinjaOne device context and available events in the SIEM, our security log analysis system. HaloPSA holds the findings and a named DSC owner.

If the colleague does not recognise the activity, we assess the evidence and the response needed.

If the colleague recognises the sign-in, the endpoint finding still needs an explanation.

Act / An authorised response

Contain the risk with authority to act.

For the unrecognised activity branch, investigation supports a response. The engineer checks the agreed response plan or obtains approval before disruptive action, such as revoking sessions or isolating the laptop.

The HaloPSA record captures the reason, authority, actions and update to the colleague. Escalation and any reporting duties are considered during the response.

A recognised sign-in still needs checking.

For this branch, the engineer verifies the colleague's explanation and separately establishes that the endpoint activity is expected. They record the supporting evidence before closing either finding.

A colleague recognising a sign-in would not, by itself, justify dismissing an endpoint alert.

Recover / Check the outcome

Check the account. Check the laptop.

Following remediation, the engineer verifies the device and account before restoring access. The colleague tests the services they need, and the record keeps any remaining concern visible.

Verify normal work can continue.

The engineer confirms the colleague can work and records the checks supporting the expected-activity finding. Any unresolved evidence stays open for investigation.

Technical check
Device, identity and available event evidence
Human check
Confirmation from the affected colleague
Service record
Outcome, exceptions and next owner

Review / People & governance

The learning becomes part of the service.

The record feeds the management review, with evidence behind the outcome and an owner for each further action.

  1. PeopleRelevant staff guidance and a clear way to report concerns.
  2. ControlsReview access, detection settings and any remaining technical findings.
  3. GovernanceRecord risk decisions, action owners and review dates, including escalation and reporting decisions made during the response.

For the expected-activity branch, any detection adjustment needs review before the control is changed.

A site loses connectivity

Signal / Site monitoring

A site stops reporting. What has changed?

Monitoring loses contact with supported equipment at a site. That could mean a connectivity, power, device or monitoring problem. The first job is to establish the impact.

  • NinjaOne device monitoringLast known device status and check-in
  • On-site network monitoringAvailable network checks and site context

Losing visibility does not mean every device at the site has failed.

Investigate / Technical & local checks

Start with what the site can tell us.

An engineer compares device status and available network checks, then confirms the impact with the site contact. The HaloPSA record brings the evidence, affected services and next action together.

If the supplier needs to act, DSC keeps ownership of the issue.

If the fault is local to supported equipment, we agree the next action with the site.

Act / Clear ownership

The supplier works on the fault.
We keep ownership.

DSC coordinates the escalation, records the supplier reference and keeps the site contact updated through the HaloPSA record. The customer has a DSC contact while the supplier investigates.

Any workaround and its limitations are agreed with the business.

Agree the change before touching the device.

The engineer confirms the next action and any disruption before changing or restarting equipment. Remote work through NinjaOne or an on-site visit follows the agreed scope and access arrangements.

Actions, authority and results remain in the service record.

Recover / Test the service

A device coming back is one check.

After the repair or agreed workaround, we check connectivity and ask affected people to test the services they need. Any remaining fault stays visible with its next action and owner.

Monitoring
Contact restored and available checks reviewed
People
Affected services tested with the site contact
Exceptions
Workaround limits and remaining actions recorded

Review / Resilience & governance

Use the finding to plan the next improvement.

The account owner reviews the cause where established, work completed and unresolved risks. Further investment is a decision for the business, with the evidence available.

  1. PeopleKeep site contacts and outage instructions usable.
  2. InfrastructureReview equipment health, dependencies and recovery options.
  3. GovernanceAssign supplier follow-up, risk decisions and any agreed resilience work.

Tools behind the service
  • HaloPSA
  • NinjaOne (formerly NinjaRMM)
  • EDR & ITDR
  • SIEM
  • Network monitoring

Examples of an agreed managed service. Monitoring coverage, response hours and authority to act are defined in your service schedule.

Discuss your support arrangements
Explore the service coverage
Day-to-day IT Security & recovery Reporting & roadmap

Your service desk.
Your wider IT team.

Helpdesk, devices, Microsoft 365, servers and networks. We can take on your supported systems and existing subscriptions, with responsibilities agreed at the start.

  • Starters, leavers, access and device setup
  • Patching, maintenance and supplier coordination
  • Technical escalation and named account ownership
Explore managed IT
How a request is handled
  1. Your requestPhone or email the service desk.
  2. One ticket, clear ownershipImpact, priority and actions recorded.
  3. Engineering & supplier supportWe coordinate the people needed.
  4. Outcome recordedYou can see the action and follow-up.
Part of the agreed managed service

Maintain the controls.
Test the recovery.

We maintain the agreed security controls, track findings and keep recovery plans usable. Year-round certification readiness can form part of the service.

  • Device, identity and vulnerability reviews
  • Daily backup checks and monthly restore tests where managed backup is included
  • Cyber Essentials and Plus readiness where selected

Response hours and managed detection and response (MDR) cover are agreed in your service schedule.

Explore cyber security
The recovery record
Coverage
What is protected and retained
Verification
Backup results and exceptions
Restore test
Result, limitations and actions
Recovery plan
Contacts, priorities and dependencies
Recorded for your managed backup service

See the work.
Plan the next step.

A monthly management report brings service activity, technical risk and decisions into one place. Your account owner reviews the actions with you.

  • Proactive and reactive engineering work
  • Security, backup and lifecycle risks
  • Renewals, priorities and decisions needed

Reporting separates automated maintenance from engineer activity. Measures and review arrangements are agreed with you.

Discuss your managed service
Inside your monthly service report
  • Work completed
  • Service performance
  • Risks & recovery
  • Actions & owners
  • Roadmap & decisions
Reviewed with your account owner

Already have an IT team?

Keep your priorities and decision-making. Add specialist capacity, cover and escalation support with responsibilities agreed together.

Explore co-managed IT

More from Microsoft 365.

Connect identity, devices and collaboration with clear tenant ownership. Plan migrations, review security and make ongoing changes easier to manage.

Microsoft 365 services

Based in Reading. Supporting organisations across Berkshire and the UK.

IT support in Reading

Managed IT, explained.

From the first request to the monthly review. How support, security and planning fit into your managed IT service.

42 seconds · Silent explainer. From support to the improvement plan.

Inside managed IT
  1. Support

    Own the request and coordinate the work.

  2. Security

    Maintain controls and test recovery.

  3. Planning

    Review changes, licences and priorities.

  4. Reporting

    Record the work, risks and next actions.

Inside the managed service
Read the service explanation

Managed IT. One accountable team.

We take responsibility for your supported systems, so your people know where to turn. Our service desk keeps ownership of each issue, including supplier escalations.

We keep systems updated. Where managed backup is included, we check backups daily and test restores monthly.

Changes, licences and growth are planned together.

Your named account owner brings the work, risks and next actions into a monthly report.

Cyber Essentials and Plus readiness can be included. Formal assessment is recorded separately, and certification depends on a successful result.

Dead Simple Computing. Let's make IT simpler. Talk to an engineer.

From the casebook.

Examples of the problems we have worked on, the changes made and what followed.

All case studies
Professional services

12risks identified.
All twelve remediated.

From assessment to ongoing support.

A security assessment found twelve risks, several critical. We closed the findings and moved the firm onto ongoing managed services.

Security assessment & remediation
Manufacturing

A cloud migration.
No capital outlay.

Ageing servers, files, Active Directory and business applications moved to hosted cloud, with the change planned to minimise disruption.

Server migration to cloud
Defence

Consistent access.
Across the environment.

A Zero Trust implementation using Entra ID, single sign-on, device controls and consistent Conditional Access policies.

Zero Trust implementation
Experience across

Engineering · Defence · Manufacturing · Finance · Technology

Our sectors

Readiness throughout the year.
Assessment when it is time.

We are an appointed Cyber Essentials and Cyber Essentials Plus certification body. Readiness support and assessment cycles can be included in an agreed managed service, or commissioned separately.

Preparation, technical assessment and sign-off have separate records and responsibilities. Certification follows a successful assessment.

Cyber Essentials Cyber Essentials Plus Defence Cyber Certification Level 0

Defence Cyber Certification Level 1 Scope, gap analysis and evidence preparation for UK defence suppliers.

More of your technology.
In the same hands.

When the answer is a new integration, a software project or an audit, our other disciplines can take the work forward.

Software, automation & AIConnect systems and reduce repetitive work.
Governance & auditReview risks, controls and the evidence behind them.
Start with an IT and security audit
Run it Managed IT Secure it Cyber Build it Software Prove it Governance
Run it, secure it, build it and prove it, run by one team. Each discipline links to its service page.

Let’s talk about
your IT.

Tell us what you run, what needs to improve and what you are planning. We will discuss the service and the handover with you.

Daniel McClure Fisher
Daniel McClure FisherManaging DirectorMeet Daniel & DSC
Talk to our team 0118 359 2220

Monday to Friday, 9am to 5.30pm.

View our published prices