Regular strategic meeting between MSP and client to review IT performance and plan improvements.
A Technology Business Review (TBR) or Quarterly Business Review (QBR) is a structured meeting between MSP and client to review service performance, discuss technology initiatives, and align IT with business objectives. TBRs typically cover SLA performance, security posture, upcoming projects, budget considerations, and strategic recommendations. Regular TBRs ensure the MSP relationship delivers ongoing value beyond reactive support.
Why It Matters
The DSC Perspective:
TBRs ensure your MSP relationship stays aligned with business needs. Without regular strategic reviews, the relationship becomes purely transactional. Insist on at least quarterly TBRs with your MSP.