Pre-arranged agreement with incident response providers ensuring availability during emergencies.
An incident response retainer is a pre-arranged agreement with external incident response providers guaranteeing availability and response time during emergencies. Retainers typically include agreed response SLAs, pre-negotiated rates, and familiarity with your environment. Without retainers, organisations must find and engage responders during active incidents—losing critical time. Retainers may include proactive services (assessments, planning) alongside reactive incident response.
Why It Matters
The DSC Perspective:
Retainers ensure help is available when needed. Finding and contracting responders during active incidents wastes precious time. Establish retainer relationships before incidents occur.