Software platform enabling MSPs to monitor, maintain, and support client systems remotely.
Remote Monitoring and Management (RMM) is the technology platform MSPs use to monitor client infrastructure, deploy patches, run scripts, and provide remote support. RMM agents installed on client devices report status to a central console, enabling proactive identification of issues before they cause problems. RMM capabilities include automated patching, software deployment, alerting on threshold breaches, and remote access for troubleshooting.
Why It Matters
The DSC Perspective:
RMM enables proactive IT management—catching problems before users notice. It's how MSPs deliver value through prevention rather than just fixing things when they break.