Process of transitioning away from a service provider, including knowledge transfer and tool removal.
Offboarding is the process of ending a managed services relationship—transferring knowledge and documentation, removing management tools, transitioning responsibilities, and ensuring business continuity. Professional offboarding protects both parties and ensures smooth transition to a new provider or internal management. Key elements include complete documentation handover, credential transfer, tool removal, and defined transition support period.
Why It Matters
The DSC Perspective:
Offboarding terms matter before you sign. Understand what documentation you'll receive, how long transition support lasts, and what happens to your data. Poor offboarding can leave you stranded.