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KPI

Managed Services

Acronym for Key Performance Indicator—measurable metrics for evaluating service effectiveness.

KPI stands for Key Performance Indicator. See 'Key Performance Indicator' for the full definition. KPIs should be reviewed in regular service reviews between MSPs and clients.

Why It Matters

The DSC Perspective:

KPIs provide objective service assessment. Ensure KPIs cover what matters to your business—not just what's easy to measure.

Related Terms

Key Performance Indicator SLA