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ITSM

Managed Services

Acronym for IT Service Management—structured approach to delivering IT services.

ITSM stands for IT Service Management. See 'IT Service Management' for the full definition. ITSM tools include ServiceNow, Freshservice, and the PSA platforms used by MSPs.

Why It Matters

The DSC Perspective:

ITSM processes ensure consistent service delivery. Incident management, change management, and problem management are core ITSM disciplines that reduce risk and improve reliability.

Related Terms

IT Service Management ITIL Service Desk