Industry framework of best practices for IT service management and delivery.
ITIL (Information Technology Infrastructure Library) is the most widely adopted framework for IT service management. ITIL provides guidance on aligning IT services with business needs, managing the service lifecycle, and continually improving service quality. ITIL 4, the current version, emphasises flexibility, value co-creation, and integration with modern practices like DevOps and Agile.
Why It Matters
The DSC Perspective:
ITIL certification indicates understanding of service management best practices. MSPs following ITIL principles typically deliver more mature, consistent services.