Framework for designing, delivering, managing, and improving IT services aligned with business needs.
IT Service Management (ITSM) is the discipline of designing, delivering, managing, and improving IT services to meet business needs. ITSM frameworks like ITIL provide best practices for service delivery, incident management, change management, and continual improvement. ITSM shifts focus from technology to services—what IT delivers to the business rather than just the systems involved.
Why It Matters
The DSC Perspective:
ITSM maturity indicates service quality. MSPs following ITSM best practices deliver more consistent, reliable services. Ask about ITSM processes when evaluating providers.