Coordinating information sharing during incidents with stakeholders, responders, and affected parties.
Incident communication manages information flow during security incidents—internal coordination (response team, management, staff), external communication (customers, partners, regulators, media), and documentation. Effective communication ensures responders have needed information, management stays informed, and external parties receive appropriate updates. Communication plans should define who communicates what to whom, approval processes, and templates for common scenarios.
Why It Matters
The DSC Perspective:
Poor communication extends incidents and damages trust. Plan communication before incidents—who speaks externally, what management needs to know, how teams coordinate. During crises, communication is as important as technical response.