Business activities essential for delivering key products and services to customers.
Critical functions are business activities essential for delivering core products and services—without them, the organisation can't meet customer needs, legal obligations, or survival requirements. Identifying critical functions is fundamental to business continuity; these are what must be protected and recovered first. Critical functions vary by organisation—for some it's manufacturing, for others it's customer service or transaction processing. Not everything is critical; prioritisation enables focused protection.
Why It Matters
The DSC Perspective:
Not all functions are equally important. Identify your truly critical functions—those that must continue for the organisation to survive. Focus continuity investments on these first.