Process of managing an organisation's response to a significant disruptive event.
Crisis management is the process of preparing for, responding to, and recovering from significant disruptive events that threaten an organisation's operations, reputation, or survival. Crisis management encompasses leadership decision-making, communication (internal and external), stakeholder management, and coordination of response activities. While business continuity focuses on operational recovery, crisis management addresses broader organisational response including leadership, reputation, and stakeholder concerns.
Why It Matters
The DSC Perspective:
Technical recovery is only part of crisis response. Leadership, communication, and stakeholder management are equally important. Have crisis management plans and trained teams ready.