Partnership model where internal IT staff and an MSP share responsibilities for IT management.
Co-managed IT is a hybrid model where an organisation's internal IT team partners with an MSP, sharing responsibilities based on each party's strengths. The internal team might handle day-to-day user support while the MSP provides security monitoring, after-hours coverage, or specialised expertise. Co-managed arrangements provide flexibility, allowing internal teams to focus on strategic projects while the MSP handles operational tasks or fills skill gaps.
Why It Matters
The DSC Perspective:
Co-managed IT lets you keep internal expertise while adding capabilities. It's particularly valuable for organisations with IT staff who need security expertise, 24/7 coverage, or specialised skills they can't hire internally.