Traditional IT support model where you pay for repairs only when something breaks.
Break-fix is the traditional IT support model where businesses pay for support only when problems occur—no ongoing relationship or proactive maintenance. While this seems cost-effective, it incentivises reactive rather than preventive approaches, often resulting in more downtime, higher emergency costs, and neglected maintenance. The managed services model has largely replaced break-fix for businesses recognising the value of proactive IT management.
Why It Matters
The DSC Perspective:
Break-fix may seem cheaper but typically costs more through emergency rates, extended downtime, and preventable problems. Managed services provide predictable costs and proactive prevention.