£30-100+ per user per month depending on what's included. Basic support is cheaper. Security and compliance included pushes it higher. Cheap usually means compromises.
Quick answer: £30-100+ per user per month depending on what's included. Basic support is cheaper. Security and compliance included pushes it higher. Cheap usually means compromises.
Typical Price Ranges
| Service Level | Per User/Month | What You Get |
|---|---|---|
| Basic support | £30-50 | Helpdesk, basic monitoring, limited security |
| Standard managed | £50-70 | Full support, device management, patching, decent security |
| Security-focused | £70-100 | Everything above plus MDR, SIEM, advanced threat protection |
| Compliance-ready | £90-120+ | Full security stack plus compliance evidence, reporting, audit support |
What Affects the Price
What's included: More services = higher cost. A £30/user provider isn't including 24/7 SOC monitoring. Check what's actually in the package.
Response times: Faster SLAs cost more. 4-hour response is cheaper than 1-hour.
Security level: Basic antivirus vs EDR vs MDR. Huge difference in protection and cost.
Compliance requirements: If you need evidence, reporting, and audit support, that costs more than "we'll fix things when they break."
Support hours: 9-5 weekdays vs extended hours vs true 24/7.
On-site support: Remote-only is cheaper. Regular on-site visits cost more.
What Should Be Included (Minimum)
At any reasonable price point, expect:
- Helpdesk support - Phone, email, portal
- Device management - Patching, monitoring, configuration
- User management - Onboarding, offboarding, account changes
- Microsoft 365 management - If you use it
- Basic security - Antivirus, MFA enabled, firewall management
- Backup - At least for M365, ideally servers too
- Regular reviews - Quarterly at minimum
Watch Out For
Low headline price, everything's extra: £25/user! But backup is extra. Security is extra. After-hours is extra. Actual cost: double.
Long contracts: 3-year lock-ins benefit the provider, not you. Look for monthly or annual terms.
Hidden minimums: "£40/user" but minimum 50 users. Or minimum monthly spend regardless of user count.
Offshore support: Nothing wrong with it if disclosed, but know what you're getting. UK-based support typically costs more.
No security included: "We do IT support, security is separate." In 2024, this is negligent. Security should be built in.
Our Pricing Approach
We're transparent. Our pricing page shows exactly what's included at each level.
Our managed services include security as standard—not bolted on. For regulated industries, we include compliance evidence and reporting because our clients need it.
We don't do minimum terms beyond monthly. We'd rather keep clients because the service is good, not because they're locked in.
The Real Question
Don't just ask "how much?" Ask:
- What's actually included?
- What happens when something goes wrong at 6pm on Friday?
- Who's responsible if we get breached?
- What evidence will I have when a customer asks about our security?
- What's extra?
---
*Disclaimer: Prices shown are indicative based on typical UK market rates at time of writing. Actual costs vary based on service scope, support levels, security requirements, and your specific needs. See our pricing page or contact us for a quote.*
---
Want a quote? Check our pricing or get in touch for a custom proposal.
---