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Incident Response

How Much Does a Data Breach Cost a UK Business?

Quick Answer

Average UK breach cost is £3.4 million (IBM 2024). SME incidents average £8,500-£25,000 directly, but total impact including downtime, reputation, and recovery often exceeds £100,000. The cost of prevention is almost always less than the cost of breach.

Quick answer: Average UK breach cost is £3.4 million (IBM 2024). SME incidents average £8,500-£25,000 directly, but total impact including downtime, reputation, and recovery often exceeds £100,000. The cost of prevention is almost always less than the cost of breach.

The Numbers

Large organisations

IBM Cost of a Data Breach Report 2024:
  • UK average: £3.4 million per breach
  • Healthcare highest: £5.1 million average
  • Financial services: £4.5 million average
  • 277 days average to identify and contain

SMEs

UK Government Cyber Security Breaches Survey 2024:
  • Average cost (all incidents): ~£8,500
  • Material breach average: £15,000-£25,000
  • Does not include indirect costs
Reality check: Government figures underestimate total impact. They capture direct costs, not full business impact.

Cost Components

Immediate costs (obvious)

Incident response

  • Forensic investigation: £5,000-£50,000+
  • Legal counsel: £10,000-£100,000+
  • PR/crisis communications: £5,000-£50,000
  • Regulatory notifications: Time and resources
Technical remediation
  • System restoration: £10,000-£100,000+
  • Security improvements (emergency): £20,000-£200,000+
  • Data recovery: Variable
  • New security tools: Capital expense
Regulatory fines
  • ICO fines: Up to £17.5 million or 4% global turnover
  • Sector-specific regulators: Additional penalties
  • Most SME fines: £10,000-£500,000 range

Hidden costs (often larger)

Business interruption

  • Revenue loss during downtime
  • Productivity loss
  • Contract delays
  • Opportunity cost
Customer impact
  • Customer churn (varies by industry)
  • Customer notification costs
  • Credit monitoring provision
  • Customer compensation
Reputation damage
  • Brand value decrease
  • Lost future business
  • Damaged partnerships
  • Trust erosion
Long-term costs
  • Increased insurance premiums
  • Higher security spending
  • Ongoing legal exposure
  • Recruitment challenges

Real SME Scenarios

Scenario 1: Ransomware attack

Fictional 50-person professional services firm

Direct costs:

  • 5 days downtime: £75,000 lost revenue
  • Incident response: £15,000
  • System rebuild: £25,000
  • Improved security: £20,000
Indirect costs:
  • Staff overtime: £10,000
  • Project delays: £30,000
  • One client lost: £50,000/year ongoing
  • Insurance increase: £5,000/year
Total first year: ~£230,000

Scenario 2: Data breach (customer data)

Fictional 30-person online retailer

Direct costs:

  • Forensics and legal: £25,000
  • ICO fine: £50,000
  • Customer notification: £5,000
  • Credit monitoring offer: £15,000
Indirect costs:
  • Lost sales during incident: £40,000
  • Customer churn (20%): £100,000+ ongoing
  • Reputation recovery: Unknown
Total first year: £135,000+ plus ongoing customer loss

Scenario 3: BEC fraud

Fictional manufacturer, finance team tricked

Direct loss: £180,000 transferred Recovery: £0 (funds gone) Investigation: £10,000 Additional controls: £15,000 Insurance claim: £150,000 recovered (policy limit)

Net loss: £55,000 plus unquantified trust damage

Cost vs Prevention

Prevention MeasureAnnual CostBreach Cost Avoided
MFA everywhere~£0 (built in)Most account takeover
EDR/MDR£3,000-£8,000Ransomware, malware
Security training£2,000-£5,000Phishing, BEC
Proper backup£2,000-£6,000Ransomware recovery
Email security£2,000-£5,000Phishing, BEC
Total prevention: £10,000-£25,000/year Average breach: £15,000-£100,000+ (SME)

Prevention costs less than one incident.

Making the Business Case

To leadership:

  • Average breach cost vs security investment
  • Probability of breach (1 in 3 businesses report incidents annually)
  • Competitor incidents (public examples)
  • Insurance requirements
ROI calculation:
  • Cost of controls: £X/year
  • Breach probability reduction: Y%
  • Potential breach cost: £Z
  • Expected value of protection: Z × Y
  • Compare X to (Z × Y)
Usually, security investment is clearly positive ROI.

What We Help With

We help clients understand and manage breach risk:

  • Prevention: Security controls that reduce breach likelihood
  • Preparation: Incident response planning
  • Response: Support when incidents occur
  • Recovery: Getting back to normal quickly
Prevention is cheaper than cure. We make prevention straightforward.

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*Disclaimer: Cost figures are based on industry research (IBM, UK Government surveys) and indicative scenarios. Actual breach costs vary enormously based on breach type, data involved, response effectiveness, and regulatory outcomes. These figures illustrate potential impact, not predictions for your organisation.*

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